Ledger FAQ & Troubleshooting

1. How do I set up my Ledger device?

You can set up your Ledger device by following the step-by-step guide on our Get Started page. It covers everything from unboxing to creating your PIN and recovery phrase.

2. My Ledger device is not detected. What should I do?

If your Ledger device is not detected, try the following:

Ensure the device is properly connected to your computer via USB cable.
Try using a different USB port or cable.
Make sure Ledger Live is installed and updated to the latest version.
Restart your computer and check again.

3. What should I do if I lose my recovery phrase?

Your recovery phrase is essential for accessing your assets in case your device is lost or damaged. Unfortunately, if you lose your recovery phrase, you will not be able to recover your wallet. Always store your recovery phrase in a secure, offline location.

4. Can I use Ledger with mobile apps?

Yes! You can use Ledger with mobile apps by connecting your Ledger device via Bluetooth (Ledger Nano X) or USB (Ledger Nano S) to the mobile app you’re using. Compatible apps include Ledger Live and various third-party wallets.

5. How do I update the firmware of my Ledger device?

Firmware updates can be done via Ledger Live. Connect your device, open Ledger Live, and check if a firmware update is available. If an update is available, follow the on-screen instructions to update your device securely.

6. What should I do if I encounter an error in Ledger Live?

If you encounter an error in Ledger Live, try the following:

Check if you’re running the latest version of Ledger Live.
Reboot your device and try again.
If the issue persists, visit the Ledger Support Center for further assistance.